Frequently Asked Questions
Why Fox & Rose Salon?
A: Fox & Rose Salon is a happy little hair salon located in the beautiful town of Los Gatos, California. We offer a elegant yet comfortable setting where we strive to offer you a delightful hair experience. Beginning with your hair consultation, a personalized style, home care system and maintenance schedule will be customized specifically, not only for your look but also your lifestyle. Creating a look you can maintain, live in and love! Whether your look is something fun, edgy, bold and foxy or more natural, lived in or classic like a rose. We've got you covered!
Q: What is your service guarantee?
A: We want you to receive the best service ever! If there is anything you would like modified from your last service, we must be notified with in 7 days of your appointment, and be able to come back in with in 10 working days from the original appointment scheduled. We will be happy to modify your hair at no additional charge IF the issue is something we caused. However, we are not responsible if you simply changed your mind, or if you take it upon yourself to have your hair modified by another stylist, another salon or your self. Once modifications have been made elsewhere, you forfeit your right to any redo service modification. Service guarantees do not apply to color corrections, as results can be unpredictable.
Q: Do you offer refunds on services?
A: There are NO refunds given for any service performed. Payment is for time and expertise.
Q: What are your hours?
A: Our service hours are Monday – Friday 8:30am-9pm and Saturday 9am-4pm.
A: Our reception hours are Tuesday-Friday 10am-6pm and Saturday 9am-4pm
Q: How do I schedule an appointment?
A: You can schedule your appointment by phone via call or TEXT, in person or online.
Q: How do I cancel an appointment?
A: You can cancel your appointment by phone or online. Online appointment cancellations will only be allowed if cancelling more than 48 hours ahead of time through your booking account. Cancellations with less than 48 hours will be charged a late cancellation fee.
Q: How do I choose the right treatments and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a hair care product to use at home, or have specific needs for a hair style or treatment, we are always available to answer your questions.
Q: What can I expect from my service provider during my salon visit?
A: Your service provider will consult with you prior to the start of your service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
Q: Should I come in with clean, wet, dry or dirty hair?
A: Depending on the type of services, the answer may vary.
For hair color and chemical treatments, usually dry hair is best.If you have irritation to color, please come in with dirty and dry hair.
For hair cuts, we will begin with a shampoo and conditioner so any state of hair is fine.However, coming in with your hair already styled the way you typically wear it is best.We strive to give you a style you can manage and seeing your style helps us achieve your new look.
For updos and special occasion styling it is best to come in with clean and 100% dry hair.
Q: What should I wear for my salon service?
A: No special clothing is required. However, high collars and turtlenecks are not recommended to wear during color services. Otherwise, come as you are! If you are receiving a color service, a robe will be provided to protect your clothing.
Q: Are reservations necessary?
A: Yes! To be in compliance with the new guidelines due to COVID-19, walk-ins are not allowed. Please make a reservation in advance, but feel free to call anytime, as we may have an opening or a cancellation.
Q: Can I book extra services while I am at the salon?
A: Absolutely, please ask! We will always try to accommodate your wishes, as long as time allows. To guarantee additional services we do recommend that you book your treatments in advance.
Q: Do you offer gift certificates?
A: Absolutely! Salon treatments are the perfect gift. Feel free to stop by the salon to purchase it in person.
Q: What methods of payment do you accept?
A: Cash, Visa, Mastercard, American Express, Discover, Apple Pay and Fox & Rose Salon Gift Cards.
Q: Why do some service providers have different prices?
A: Service providers prices are based on their demand of time. This does not necessarily reflect the quality of service. For example, sometimes an experienced service provider has just relocated to a new area and is rebuilding their clientele.
Q: How does the tipping process work? What is normal?
A: Our prices do not include gratuities for service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 18 – 22% of your total service fee.
Q: If there is an assistant working with a stylist, do I tip them separately?
A: No. At our salon company, we make sure to take care of our assistants. If you decide to tip your stylist, be assured that a portion will be given to the assistant as well.
Q: What is your cancellation policy?
A: Service Providers at Fox & Rose Salon have a 48 hour cancellation/rescheduling policy.
If you cancel or change your appointment with less than 48 hours notice, you will be charged 50% of your reserved appointment.
This policy is in place out of respect for our stylists, spa therapists and clients. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked to be paid to your stylist at your next scheduled visit. In the event you have more than 2 missed appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
Q: Do you accommodate late arrivals?
A: We understand "life happens". If for any reason you are expecting to be late by 5 minutes or more to your scheduled appointment, please call us! (408) 395-8120 or contact your stylist directly.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness may require rescheduling your appointment for another day and you will be billed for the entire session.
Q: What if I have lost my gift certificate?
A: Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.
Q: Do you allow children in the Salon?
A: Children are ONLY permitted in the salon or spa area when the child is receiving a service. For safety reasons, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
Q: What if I’m pregnant?
A: Fox & Rose Salon has many wonderful services to give you an extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and will make accommodations if necessary. For any color or chemical appointments, we ask that you work with your doctor or medical professional to find out if it is right for you.