Appointment Cancellation Policy
Service Providers at Fox & Rose Salon have a 24 hour cancellation/rescheduling policy.
If you cancel or change your appointment with less than 24 hours notice, you will be charged 50% of your service scheduled.
This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked to be paid to your stylist at your next scheduled visit. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
Late Guests Policy
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us! (408) 395-8120 or contact your stylist directly.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness may require rescheduling your appointment for another day.
As a courtesy, we send text or emails to notify you of your appointment date and time. You will receive an email or text message if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Child Safety Policy
Children are ONLY permitted in the salon or spa area when the child is receiving a service. For safety reasons, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
Letter regarding or Child Safety Policy...
To Our Current and Future clients of the salon,
We write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing a new policy regarding children and their presence in the salon. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals and hot curling and flat irons that can reach above 450 degrees. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally as devastating to us.
We encourage parents to visit the salon without their children unless the child has an appointment. During their appointment, children need to be able to sit still so that the stylist can perform a quality service.
Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact us if you have concerns or questions about our policy.
In the event that you are not satisfied with your service, we ask you to please contact your stylist within 7 days of that service. Any redo appointments must be made within 7-10 days of unsatisfied service. Some stylists are independent and have their own service satisfaction policy. However, we would like every opportunity to meet and exceed your expectations, as we do value you as a guest.
Hair Product Return Policy
We will issue a full refund on hair products returned and unused within 7 days of purchase.
Hair Product Exchange Policy
If you are not happy with the hair product we suggested, we would be happy to issue a product exchange within 30 days of your purchase.
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.
Boutique, Hair Brushes & Sale Items
All boutique sales (jewelry, fragrance, decor, etc...), hair brushes and sale items are FINAL SALES.
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.